Dear {$engineer_name},
A new customer report has been assigned to you. Please review the details and take appropriate action as soon as possible.
Report Index: {$report_index}
Customer Name: {$customer_name}
Problem/Issue: {$problem_issue}
You can view the full report and begin the solving process in the application:
Please remember to pick up the report in the system to acknowledge receipt and begin resolution.
Best regards,
The Rehlko Customer Care Team