Dear = $recipient_name ?>,
Urgent attention is required!
Report = $report_index ?> created by = $customer_name ?> has exceeded its last warning time and has not been picked up by an engineer.
Report Index: = $report_index ?>
Customer Name: = $customer_name ?>
Problem/Issue: = $problem_issue ?>
Immediate action is necessary to prevent further delays in customer support.
Please ensure this report is addressed without any further delay.
Best regards,
The Rehlko Customer Care Team