Dear {$engineer_name},
A new customer report has been created and is awaiting an engineer to pick it up for resolution. Please review the details and consider picking up this report if it aligns with your availability.
Report Index: {$report_index}
Customer Name: {$customer_name}
Problem/Issue: {$problem_issue}
You can view the full report details in the application:
Your prompt attention is appreciated to ensure timely customer support.
Best regards,
The Rehlko Customer Care Team