Dear = $recipient_name ?>,
The report = $report_index ?> has been marked as 'solving' by Engineer = $engineer_name ?> and is now ready for your review. The report status has been updated to 'checking'.
Please log in to the system to review the engineer's work and proceed to complete the report as necessary.
Report Index: = $report_index ?>
Engineer: = $engineer_name ?>
Your prompt attention is essential to finalize the resolution process for the customer.
Best regards,
The Rehlko Customer Care Team